Post-Marketing

Our healthcare contact center services can continue to support your product after it reaches the market. Our post-marketing solutions are an integral part of risk mitigation strategies and ensure full compliance with FDA rules. Our post-marketing services include:

Adverse Events and Product Quality Complaints

Our experienced medical professionals accept reports of adverse events or product quality complaints via telephone and email, and can also continuously monitor for AE reports on public forums such as message boards. We then appropriately document and report this information to your team in a timely manner. Our quality programs are fully customized to ensure adherence to your corporate policies.

Consumer Affairs

Our brand representatives provide accurate information to consumers to promote brand loyalty and adherence. We manage complex interactions effectively and within regulatory guidelines.

Risk Evaluation and Mitigation Strategy Support

We provide universal education programs to healthcare professionals and patients on the appropriate use of products via direct mail, telephone, Web and field teams. Programs are custom designed to address product-specific risks and to ensure full compliance with FDA directives.

Registries and Observation Research

We’re equipped to gather long-term product data related to side effects, adverse events and drug interactions. We build data management applications to store vital data sets, patient databases and national disease registries. Our health and quality of life surveys are available to assess disease progression, treatment options and psychosocial factors among your patients.