Communication Modalities

Stericycle’s highly trained staff and innovative technologies allow you to engage your audience – and the data they generate – across a variety of touchpoints:

Live Agents: As the voice of your trial, Stericycle brings expertise, reassurance, and reliability to your audience. Their live agents include healthcare professionals and communications experts, and together they bring best-in-class patient engagement around the clock.

Web and E-mail: With extensive technological expertise, Stericycle develops and hosts targeted websites that provide a convenient portal for recruiting clinical trial subjects and encouraging their compliance. Online services can:
  • Pre-screen potential trial participants
  • Share your key trial information
  • Capture the self-reported data you need from patients
  • Provide live chat and click-to-call so your audience can easily and conveniently contact you
Mobile: An easy way to stay connected to two-thirds of Americans – and billions more around the world — is through their phones and devices. Help keep your patients engaged using:
  • Fully integrated SMS text for seamless site support: study announcements, appointment reminders, and pre-visit instructions
  • Mobile websites and screening tools optimized for smartphones
Direct Mail: Stericycle’s global footprint allows them to efficiently handle communication that needs to reach your audience in person. Their direct mail services provide centralized coordination and handling for your printed materials, including:
  • Study-related materials
  • Business reply cards
  • Product literature
  • Rebates
Integrated Reporting: Information streaming in from all communication channels are consolidated into our customizable reporting software so you can utilize it more efficiently. Your data is integrated into a single database, and we analyze it and send it to you in real time. Our robust reporting suite helps you assess inquiry trends and efficiently optimize your program as needed.