Medical Office Communications

For over 20 years, physician practices have been relying on our healthcare call center’s live operator and technology solutions. We provide medical offices with a range of services to relieve the burden of high call volume, connect doctors with patients, and assist with clinical trial recruitment. Our multilingual operators and telephony allow for 24/7/365 communication with your patients and potential clinical trial participants.

Overflow Call Support

Trained operators work as "remote receptionists," providing physician practice information, scheduling appointments, and re-routing calls as appropriate. Your staff retains the ability to confirm and change appointments scheduled by our operators. Based on your level of need, we can take all calls or just the overflow calls that your phone system and staffing levels cannot handle. Your office staff can devote more time to patient visits and administrative duties without your callers waiting on hold or hearing a busy signal.

Answering Services

During off-hours, physicians may not be easily accessible to patients. Our call center services allow your patients to email or page on-call physicians according to your specifications and the level of urgency. Your patients will always speak with a friendly operator rather than leaving a message on a machine and waiting days for a response.

Patient Recruitment

Live nurse and lay operators, combined with IVRS and web screening technology, provide research sites with a cost-effective solution to localized patient recruitment. Potential volunteers obtain clinical trial information and are screened according to inclusion/exclusion criteria. Pre-qualified callers can schedule the initial site visit with our operators or be warm-transferred, with their complete data set, to medical office personnel for appointment scheduling.

Reporting Tools

Our HIPAA-compliant reporting technology allows for easy patient referral and enrollment tracking. User-friendly navigation allows research personnel to access randomization numbers, evaluate reasons for disqualifications, view appointment schedules, survey each patient's contact history and demographics, etc. Report suites are designed to be compatible with your technology and can be fully customized to suit your data needs.