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About Our Global Healthcare Contact CenterISS supports your global healthcare communications with fully integrated and cost-effective contact center solutions. We consistently meet the diverse needs of patients, consumers and healthcare professionals that inquire about your product development, promotion, and safety programs. Whether you’re looking for live operators, interactive voice response (IVR), web solutions, social media, or a combination of tailored solutions, ISS is prepared to provide the highest standards of quality and customer service. You’ll quickly realize that our logistics management, process control, training and quality assurance systems are unparalleled. Our skilled agents handle millions of calls and online inquiries annually in the following areas: Clinical & Registry Trials
Safety & Crisis Management
Consumer & Medical Affairs
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