Overview
ISS offers live operator and technology-based healthcare communications at multiple call center locations. With a commitment to quality and healthcare expertise, call center personnel handle millions of calls annually in all therapeutic areas.
Core Services
Our call center solutions include patient screening, retention and compliance, data management, site monitoring and site support. Specializing
in clinical trials, our blend of professional operators, automated technologies, along with real-time reporting and referral tracking put your
project on the right track.
Benefits
- Cost-effective solutions from physician office answering services to patient recruitment support
- Call management relieves the burden from sites and offers extended hours of service
- Seasoned project management team serves as a single contact for all stakeholders
- Stringent operator hiring, training and monitoring program ensures quality call handling
- Fully integrated live phone, web and IVRS support a diverse range of healthcare communications
Capabilities
- HIPAA and 21CFR Part 11 compliant
- 24/7/365 Operator Availability
- Multilingual and Nurse Operators
- Global Solutions
- Script development & IRB submission
- Web site and screener development
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- Interactive Voice Response System (IVRS)
- Help Desk
- Retention and Compliance Programs
- Referral Tracking
- Secure, Real-time Online Reporting
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