About Our Global Healthcare Contact Center

ISS supports your global healthcare communications with fully integrated and cost-effective contact center solutions. We consistently meet the diverse needs of patients, consumers and healthcare professionals that inquire about your product development, promotion, and safety programs. Whether you’re looking for live operators, interactive voice response (IVR), web solutions, social media, or a combination of tailored solutions, ISS is prepared to provide the highest standards of quality and customer service. You’ll quickly realize that our logistics management, process control, training and quality assurance systems are unparalleled.

Our skilled agents handle millions of calls and online inquiries annually in the following areas:

Clinical & Registry Trials

Patient Recruitment and Screening
Subject Retention and Compliance
Registries and Observational Research
Physician Outreach and Recruitment

Safety & Crisis Management

Adverse Event Reporting/Pharmacovigilance
Risk Evaluation and Mitigation Strategy (REMS)
Product Return and Recall

Consumer & Medical Affairs

Brand Loyalty Support
Tele-Detailing