Call Center Services
PhoneScreen is a healthcare call center providing live operator and technology-based communication solutions. Through its client-focused approach and commitment to quality, PhoneScreen has supported healthcare providers for over 20 years.
Specializing in patient recruitment for clinical trial sponsors, we speak with over three million callers annually. Our blend of skilled live operators, web and interactive voice response (IVR) screening tools, and data management/reporting put your project on the right track.
Turnkey service packages provide cost-effective solutions for quick startup. All services are fully customizable to suit your project needs: from operator skill set, to blended operator/IVR screening, to data analysis and online reports.
Capabilities:
- 350+ seat operator capacity
- 24/7/365 live operator availability
- Multilingual screening
- Fulfillment services
- Script development
- HIPAA and 21CFR Part 11 compliant
- Secure, real-time online reporting
- Online web screener
- Appointment Scheduling
- Referral Tracking
- Customizable screening tools and reports
Benefits:
- Cost-effective outsourcing solutions range from physician answering services to patient recruitment.
- Call-flow management relieves the burden on office staff and accommodates spikes in call volume.
- Work with a single source for expert call handling and data management.
- Seamless integration of technologies allows rapid response to changing conditions.
- Turnkey service packages provide cost-effective solutions for quick startup.
- All services can be custom-tailored to match project needs.
Download Call Center Services Brochure