Patient Communication Services - ISS | Investigator Support Services

Outsourcing Solutions For The Clinical Trial Industry

	Patient Recruitment firms
	ISS is affiliated with a number of healthcare communication firms that offer a wide array of media strategies and creative communication approaches. Sponsors select from a la carte or turnkey programs to achieve enrollment goals, enhance retention, and encourage compliance. Our patient communication partners develop customized outreach programs to drive the desired call response, screen potential participants, and refer qualified patients to the nearest study center.
	Needs AssessmenT The patient recruitment team identifies recruitment challenges and implements creative solutions by: communicating with the sponsor's project team, analyzing the protocol and target patient population, having thorough knowledge of study specific enrollment criteria and recruitment goals. Message Development Media and public relations experts create a message that will attract prospective patients and generate the desired response in the target population.		Patient Outreach A variety of outreach programs are utilized including: print and broadcast advertising, public service announcements, public relations campaigns, Internet outreach, advocacy relations, and other customized initiatives. PRE-Screening patients Our call center operators communicate with potential research subjects, assess patient medical histories, and refer pre-qualified callers to the nearest research site.