Consumer and Medical Affairs
The most important interactions for your business are those that connect your brand directly to your customers, physicians, pharmacists and other healthcare professionals. Our knowledgeable and experienced brand representatives serve as an extension of your company and communicate your brand identity.
Brand Loyalty Support
Representatives are trained specifically on your products to provide callers with accurate information on safe and effective use. Our experience includes:
- Disease state education and counseling
- Product usage instructions to consumers or healthcare professionals
- Compliance and adherence programs
- Post-marketing product support
- Direct-to-consumer campaign support
- Handling medical information inquiries
Tele-Detailing
Tele-detailing directed to physicians, nurses, pharmacists, hospital staff and other healthcare professionals is becoming increasingly common as it’s cost-effective and allows for convenient scheduling of discussions. Our robust relationship-building capabilities make it easy for you to stay connected to your key customers. We can help you with these and other targeted sales support strategies:
- Develop relationships with office staff that work closely with physicians
- Present product features/benefits via web-based capabilities
- Discuss technical and scientific information with competence
- Conduct calls at convenient times that demonstrate flexibility
- Coordinate sample fulfillment based on completed request forms
- Provide collateral materials and product information
- Initiate a variety of standard and customized tele-detailing reports
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