Clinical and Registry Trials

ISS understands the importance of recruiting and retaining the right patients and physician leaders for your clinical, registry and observational trials. We confidently address your medical communication needs while you focus on the various facets of global study management.

Patient Recruitment and Screening

Our patient screening methods – live agents, IVRS, sms texting, web and hand-held device screeners – can be used independently or in tandem to maximize efficiency while minimizing cost. To assure thorough and consistent pre-screening and referral, we offer:

• Script Development: Our seasoned project managers translate complex protocols into effectual scripts to accurately guide callers and web respondents through study-specific screening.
• Referral Tracking and Site Support: Customized application allows detailed monitoring of patient referrals and supports investigator sites through enrollment monitoring, visit tracking, and ongoing scheduling and reminder assistance.
• Ancillary Solutions: Agents can schedule an appointment immediately after screening or transfer the call to site personnel to accelerate the patient referral process.

Alternatively, we offer a low-cost routing system to direct calls to investigator sites through single or multiple toll-free or local numbers that allows sponsors and media companies to track recruitment response.

Subject Retention and Compliance

It is essential to retain patient interest and participation throughout the duration of the clinical trial. Our retention and compliance programs are highly successful because they are designed to identify and remove barriers to protocol adherence. Through our coordinated and ongoing interactions, patients stay motivated, engaged, and compliant in between study visits. The list below highlights some of our most widely used phone, email, texting and fulfillment techniques to minimize drop-out rates:

• Appointment, medication and diary reminders
• Personalized milestone fulfillment
• Pre-visit instructions and transportation assistance
• Automatic debit card patient stipend processing
• Patient Reported Outcome (PRO) data capture
• Lost or hard-to-reach subject locator

Registries and Observational Research

Registries and observational research are becoming the industry standard for post-approval surveillance. There is a growing need to capture information related to side-effects, adverse events, drug interactions, disease prevalence, dosing patterns, and a range of behaviors observed by both patients taking drugs as well as the physicians that prescribe them. Our contact center can support long-term programs with consistent and timely communication to ensure compliance. Our solutions include:

• Conducting quality-of-life and health surveys
• Compiling patient registry data
• Surveillance through social media listening
• Data management tools built for warehousing vital data sets

Physician Outreach and Recruitment

Given our ability to scale up quickly, we can engage a large number of potential physicians and promote your trial. ISS supports physician recruitment and assessment needs in a number of ways:

• Updating and verifying physician contact information
• Pre-qualifying and referring physicians to serve as study investigators
• Providing various channels to distribute study-related information to physicians
• Allowing for convenient response options with toll-free number, IVR system, and e-mail and fax back services