Capabilities Overview

Carenet Health staffs clinical and post-approval programs 24/7/365 to meet local, national and international communication requirements. With over 400 seats and state-of-the-art facilities, our HIPAA compliant and Safe Harbor certified contact center is equipped with the highest-rated technology to seamlessly manage call spikes so there’s never a delay in responding to your inquiries. A comprehensive quality assurance program ensures that each call is handled to client standards while rigorous testing and validation ensures data quality and integrity. Tailor your program from our wide range of capabilities, including:

Live Agents

Highly skilled and experienced communicators – MDs, PhDs, nurses, dietitians and lay agents – available in over 20 languages covering North America, Latin America, Europe and Asia. Our staff recruitment and monitoring programs include in-depth new hire and project training, frequent call monitoring and calibration sessions.

Web Solutions

We develop and host targeted websites that engage all stakeholders and provide a single portal for patients, consumers and health professionals. With user-friendly interfaces and dynamic scripts, we share key product information, capture self-reported data and provide insights into website traffic and utilization. Our web screeners are optimized for handheld devices for additional convenience.

Data Management & Metrics

Data from all response channels is integrated into a single database, analyzed and reported with real-time access. Our robust reporting suite allows for a better understanding of inquiry trends and guidance to optimize your program.

Social Media

“Tune in” to web conversations about your business, markets or products. ISS services include social media moderation, monitoring, web chat, blogging and email management.

Ancillary Services

ISS also provides enhanced support to biopharmaceutical companies and healthcare providers to meet the evolving needs of the industry.