Welcome To Investigator Support Services
 Outsourcing Solutions For The Clinical Trial Industry
  Call Center Services
  ISS partners with PhoneScreen, a leading provider of clinical trial telecommunications services that enhance patient recruitment, retention and compliance. If you would like a fee estimate for call center services, click here.
 
   
Recruitment Services

PhoneScreen supports research sites by pre-screening patients and referring qualified patients to the nearest sites. Phone Screen offers the following core services:
 
24/7/365 patient screening via live operator, web or
  interactive voice response systems (IVRS)

Nurse and multi-lingual operators available
Real-time reporting on recruitment performance
Referral tracking services
Appointment scheduling and warm transfer
Drug look-up tools by name, pill color, and dosage
 
Retention and Compliance Services

Enrolled subjects are more compliant when reminded of their study related tasks. Decrease your subject drop out rates by:
 
Appointment reminder and pre-visit instruction calls
Diary and medication reminder calls
Timely and customized subject fulfillment services
Lost or hard to reach subject locator service



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